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Frequently Asked Questions

Definitions of all our current order status’ are outlined on our Delivery Information page.

There are several reasons why a payment might not register as completed:

  • Your wallet has underpaid the original amount – In this case, our checkout screen should inform you of any additional amounts which need to be paid as long as the initial payment is picked up. Please send remaining funds to the original BTC address.
  • Your payment has a low transaction fee – If your payment does not have a sufficient fee attached, your payment might take longer than allowed to complete on the network and might even be considered invalid. If you send a low fee, and your transaction is not confirmed within 6 hours it will be refunded.
  • You are sending a payment from an exchange/coinbase – Exchanges often delay payments in order to batch them, This causes issues with invoices becoming invalid. If you send a transaction from an exchange, and your transaction is not confirmed within 6 hours it will be refunded.
* is currently working with a new payment processing system and there may be bugs and may cause your payment to not show up. Please contact us if you have not received confirmation of payment.

Order processing is outlined on our Delivery Information page.

Typically gift cards are emailed shortly after being “processed”.

In most cases, will ship the gift cards directly from our offices. Cards shipped from our offices will be indicated such on the product ordering page. We make every effort to get all orders out multiple times per week, however we typically do not stock gift cards. Physical Gift Cards are subject to a 5-10 business day waiting period to ship. We do not provide tracking, unless it was offered upon checkout.

In most cases, Canada Post standard letter mail will be used to deliver physical gift cards. We can not, nor does the merchant offer any sort of insurance against lost or stolen gift cards. Alternative delivery methods are not available at this time.

Sometimes you realize you have made a mistake and purchased the wrong card, you no longer want the card purchased, or your transaction expired before getting a single confirmation. How do you get a refund?

*Important* – Refunds can only be issued if an order is either Awaiting Confirmations or is Confirmations completed. No refunds are issued on Processed Orders under ANY circumstances.

  • If you would like a refund, please reply to your order email stating your reason for a refund, eg: You have orders an card instead of iTunes.
  • Emailing us will open a ticket in our customer support backend. Our customer service agent will put your order on hold and possibly contact you asking for your refund wallet address.
  • Your order will be refunded to your wallet address provided.
  • At the time of Refund, Coincards will deduct any bitcoin transaction fees at the customers expense which Coincards incurs to refund the payment. Coincards will use the “Standard” fee unless otherwise specified by the client.
    Ex: If your payment was for 0.01 BTC, and the fee to send you 0.01 BTC is 0.001 BTC, you will only receive 0.009 BTC to your wallet. 
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